We previously did not offer telehealth as a standard form of therapy but in light of COVID-19, we are now offering it. Moreover, starting March 16, 2020, we have not been seeing patients in-person and are instead only offering telehealth. Here are some answers to FAQs about how we conduct telehealth as well as other FAQs related to COVID-19 and our practice.
What exactly is telehealth?
In our case, we offer 2 telehealth options: phone sessions and video sessions. These sessions are conducted at a scheduled time, just like an in-person session, but we are physically in two different locations.
How long is a phone or video session?
The same length of time as an in-person session. For a new patient, the session is 90 minutes. For a return patient, the session is 45 minutes.
What is the fee for a phone or video session?
The same fee as an in-person session. A new patient 90-minute session whether in-person, over the phone, or over video is $395. A return patient 45-minute session whether in-person, over the phone, or over video is $250.
Will my insurance cover a phone or video session?
We're not in-network with any insurance companies. You're responsible for paying your full session fee at the time of service. If you decide to submit claims to your insurance company for reimbursement for any out-of-network benefits you might have, you may do so and we'll provide you a superbill after each session for this purpose (note: you do not have to be at the office to obtain the superbill because it can be found on your secure patient portal so you can obtain it virtually, or we can mail you a copy of the superbill).
Insurance companies may reimburse for phone or video sessions. In general, insurance companies are likely to provide some reimbursement for video sessions but no reimbursement for phone sessions. In light of COVID-19, some insurance companies are modifying their plans to help provide more reimbursement. We strongly encourage you to check with your insurance company to determine costs and coverage.
If I check with my insurance company to see if they'll reimburse for phone or video sessions, what do I need to know?
You'll need to know the specific procedure code we would use for the particular session.
- Video Session Procedure Codes
- 90834 (95) for a 45-minute video session
- 90791 (95) for the initial 90-minute psychiatric diagnostic evaluation which only applies to the first video session with new patients
- Phone Session Procedure Code
- 90899 regardless of session length, so this same code applies for 45 minutes for return patients or 90 minutes for new patients
- In-Person Session Procedure Codes
- 90834 for a 45-minute in-person session
- 90791 for the initial 90-minute psychiatric diagnostic evaluation which only applies to the first in-person session with new patients
It's a good idea to also ask about your deductible since this might need to be met before you get any reimbursement for session fees.
What technology do we use for a video session?
We use a HIPAA-compliant platform through SimplePractice, the same practice management system company we use for the secure patient portal. We will be at a computer during the video session. You can use either a computer or mobile device, like an iPhone, to join us for the video session. We will have the ability to "share" our computer screens which would be useful if, for example, we needed to look at an Excel sleep diary together. If you plan to use a mobile device, you'll need to download the free app "Telehealth by SimplePractice" which is what you'll be using.
How do I join a video session?
You can access your unique video appointment link 2 ways:
- Click on "Join Video Call" from your appointment email reminder, or
- Click "Join Video" in the Upcoming Appointments section in the patient portal.
Are there limitations for where I can be during a phone or video session?
Yes. Many states require a psychologist to be licensed in the state you, the patient, are physically located during a telehealth session. Dr. Runko is licensed to practice in DC, Maryland, and Virginia which means she can provide you services via phone or video when you are physically located in DC, Maryland, or Virginia during that telehealth session. Dr. Lewin is licensed to practice in DC and Maryland which means he can provide you services via phone or video when you are physically located in DC and Maryland.
If you are hoping to have telehealth sessions with us and you will not be in DC, Maryland, or Virginia, please contact us so we can look into the rules for your state and whether we can provide telehealth to you there.
What if I want to come into your office to see you?
We have not been offering in-person sessions as of March 16, 2020. We will update this webpage and inform current patients when we will start offering in-person sessions again.
When you start offering in-person sessions again, can I still see you via telehealth or must I see you in the office?
We'll be offering telehealth as an option even after the pandemic is behind us. In other words, once we're back in the office you can choose to attend sessions in-person or via telehealth - it's up to you.
I have another question about all this that isn't included here - how can I get that question answered?
If you have other questions not addressed here, you might find the answers in the Telehealth Agreement. If your questions are still unanswered, please feel free to email or call us. We respond within 1 business day. We can be reached at firstname.lastname@example.org and (202) 455-5387.